Why do so many support people tell me to reboot my computer when I have a problem?

Why do so many support people tell me to reboot my computer when I have a problem?

By Jeandre de Beer

reboot

It can seem like every time you contact your IT Support person with a problem – they recommend rebooting your computer or switching it off for a minute and booting up again.

This could seem like a time waster – or as a generic reply just because the IT person does not really know what the problem is. Most of the time this is not the case – a good old reboot works surprisingly well.

 

 

Why a reboot is necessary at times

As with many electronic equipment – computers can get into an odd state at times and power cycling them  Read more

Five Easy Things You can do to Reduce Your IT Support Calls

Is it possible to reduce the amount of IT Support calls?

By Jeandre de Beer

Reduce IT Support

The short answer is, yes you can.

 

Companies can invest in basic end user training which could save them money in the long run.

 

There are a few basic steps to keep in mind to solve a few common problems :

1. A Reboot is your friend

It’s strange to see that a user’s computer works perfectly on the Friday afternoon and when he gets to work on the Monday morning they cannot print or get onto the internet – yet nothing changed over the weekend. In many cases a reboot is your friend.

There are not always a logical answer or reason for this, but in many cases a simple reboot can solve the problem.

2. Take a break first

Computer problems can cause huge frustrations.

We have all been there – we have deadlines and at the most critical point our computer stops working.

We sometimes feel like Read more