Is it possible to reduce the amount of IT Support calls?

By Jeandre de Beer

The short answer is, yes you can.

Companies can invest in basic end user training which could save them money in the long run.

There are a few basic steps to keep in mind to solve a few common problems :

1. A Reboot is your friend

It’s strange to see that a user’s computer works perfectly on the Friday afternoon and when he gets to work on the Monday morning they cannot print or get onto the internet – yet nothing changed over the weekend. In many cases a reboot is your friend.

There are not always a logical answer or reason for this, but in many cases a simple reboot can solve the problem.

2. Take a break first

Computer problems can cause huge frustrations.

We have all been there – we have deadlines and at the most critical point our computer stops working.

We sometimes feel like Read more